Privacy Policy

This Privacy Policy describes how silverheart.in (“we,” “our,” “us,” or “Silver Heart”) collects, uses, discloses, and protects your personal and non-personal information when you interact with our website. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information, classified as mandatory or voluntary.

Personal Information includes details that can uniquely identify you, such as:

Name, address, phone number, date of birth, gender, and email address.
Account details when you register, create a User ID, or update your profile.
Financial/payment information when making purchases.
Information shared during surveys, contests, reviews, or customer service interactions.

We collect only information that is relevant and necessary to provide our services, enhance your experience, and maintain a secure shopping environment.

Non-Personal Information includes technical data collected automatically, such as:

IP address, browser type, operating system, and device details.
The website you visited before ours and your activity on silverheart.in.
Date, time, and duration of visits.

This data helps us analyze trends, improve our website, and provide a better user experience.

2. How We Use Your Information

We may use your information to:

Facilitate your use of the website and process transactions.
Provide personalized experiences and product recommendations.
Respond to inquiries, offer customer support, and resolve issues.
Keep you updated with offers, promotions, and new product launches.
Conduct research, surveys, and marketing communications.
Prevent fraudulent or unlawful activity.
Comply with legal and regulatory requirements.

We do not sell or trade your personal information. Information may only be shared with trusted third parties (such as payment gateways or service providers) to enable specific functions.

3. Cookies & Tracking Technologies

We use cookies and pixel tags to enhance your browsing experience. Cookies store small amounts of data on your device, allowing us to:

Recognize returning users.
Track preferences and browsing behavior.
Improve functionality and user experience.

You may choose to disable cookies through your browser settings, but doing so may limit certain features of the website.

Third-party service providers may also place ads on our behalf and collect anonymous data about your interactions. No personally identifiable information is shared with these providers.

4. Sharing of Information

Your information may be shared with:

Third-party payment gateways to process orders securely.
Business partners, service providers, and advertisers (only in aggregated, non-personal form).
Law enforcement, regulatory bodies, or government authorities, if required by law.

Sensitive data such as credit/debit card details is encrypted and processed only on secure, authorized payment gateways.

5. Security Measures

We implement industry-standard security practices, including encryption and internal safeguards, to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.

Silver Heart shall not be liable for any loss of information due to factors beyond our control, including but not limited to force majeure events such as hacking, system failures, or natural disasters.

6. User Discretion

You may choose not to provide certain information, but this may limit access to some services.
You may update or correct your personal information at any time.
You may opt out of promotional emails by using the unsubscribe option provided in our emails.

7. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their policies before sharing your information.

8. Data Retention

When you place an order, we retain your order information for record-keeping purposes unless and until you request deletion.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

10. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of India.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@silverheart.in
Address: Silver Heart, Nashik, Maharashtra, India