Is 925 silver real silver?
Yes. It is a Real silver with 92.5% purity. However, 925 silver has a great value in the market, and people love spending money on 925 silver.
Is Package opening Video a must?
Yes, it is mandatory to provide a complete, unedited package opening video in case of any missing or damaged items. This helps us verify the issue quickly and provide you with prompt assistance.
Is your Jewelry made of pure silver?
Each piece from SILVER HEART collection is crafted from genuine 92.5 sterling silver, the global standard for premium jewelry. Every item bears the 925 hallmark and is accompanied by a certificate of authenticity, ensuring you receive a product of exceptional quality and trust.
How long will it take for my order to arrive?
Once your order is confirmed, we require up to 48 hours to process and dispatch it.
After dispatch, the delivery typically takes between 4 to 6 working days.
You'll receive regular updates regarding your order on your registered mobile number and email address.
You can also check your order status using the tracking link provided.
I haven’t received my product yet, and the contact number provided by the delivery partner isn’t working. How can I get in touch with them?
We sincerely apologize for the trouble you've experienced. Kindly share your registered phone number or email along with your order number, and we'll get in touch with the delivery partner on your behalf to resolve the issue.
Since my order hasn't been shipped yet, I’d like to request a cancellation.
We're sorry to hear that you'd like to cancel your order.
You can request a cancellation by emailing us at support@silverheart.in or by contacting our team on WhatsApp at +91-9270221199. We’ll be happy to help you with the process.
If possible, please let us know the reason for your cancellation — your feedback helps us serve you better in the future.
What should I do if I want to cancel an order that has already been dispatched?
We're sorry to hear you'd like to cancel your order.
No, You cant Cancel Your order if it is dispatched.
Can you tell me about your return policy?
At SILVER HEART, No Return and Refunds are available for our Products.
Can I change the shipping address after I've placed my order?
To update the delivery address on your order:
Please get in touch with us through any of our support channels, and we’ll do our best to assist you.
Note: If your order has already been dispatched, it may not be possible to change the address.
Is quick delivery available at SILVER HEART?
We usually air-ship most of our orders to ensure faster delivery.
However, if you need express shipping, just let us know — we’ll do our best to dispatch your order as quickly as possible.
Will I receive a call on my phone when my order is out for delivery?
We partner with all major delivery services, and in most cases, the delivery agent will call you before handing over the package.
However, since deliveries are handled by third-party logistics providers, we cannot guarantee a call every time.
"I didn’t place this order. Can you tell me what it contains?
We understand that you may not have placed the order yourself.
Many of our orders are placed as gifts, so it’s possible that someone sent this to you as a surprise.
We kindly request you to receive the package with a smile — it might just be a thoughtful gift meant for you!
My order arrived, but the box is empty. What should I do?
In case of any missing items from your package please kindly provide us a complete package opening video without any cuts/ and pause to facilitate easier help for you.
I'm currently out of town. Can the delivery be postponed until I'm back?
If you're unable to receive your order right now, here are a few options:
If your order hasn't been shipped yet, let us know your preferred shipping date, and we’ll schedule it accordingly.
If the order is already in transit or dispatched, We cant Help you out.
You can also choose to have the parcel received by a neighbor or your building’s security on your behalf.
Is it possible to pay online when my COD package is delivered?
Most of our delivery partners accept UPI payments (like GPay or PhonePe) for COD orders.
You can simply ask the delivery agent to collect the payment through your preferred UPI app at the time of delivery.
I didn’t request to cancel my order, but it got cancelled. I’m still interested in buying the product.
We’re sorry to hear that your order was cancelled without your intention.
Some possible reasons for the cancellation could be:
The order was placed as Cash on Delivery (COD)
Incomplete or missing information in the order details
In such cases, we usually try to reach out to confirm or update the order. If we don’t receive a response within 7 days, the order may be cancelled automatically.
If you’d still like to receive your product, just let us know — we’ll be happy to recreate and ship your order again.
Can I receive my order faster if I’m willing to pay extra?
We already air-ship the majority of our orders, so there's usually no need to pay extra for faster delivery.
However, feel free to reach out to us through our support channels, and we'll do everything we can to assist you promptly.
How much time does it take to Dispatch & Deliver my order?
At Silver Heart we aim to dispatch your order within 1-3 working days of placement, Delivery Timeline will be 5 to 8 Working days and you'll receive a tracking link via email.
Can I Replace or Exchange the Product if I Don't Like?
Replacement or exchange shall be given only, if there are any damages (Unboxing video is a must). For replacement, the item needs to be couriered back to the address we provide and we shall replace it and courier it once we get back your parcel
Do you deliver orders to the UK or USA?
Currently, we offer free shipping within India only.
However, if you're located outside India and are comfortable covering the shipping charges, we can arrange international delivery for you.
Please feel free to email us at support@silverheart.in/ Whatsapp +91 9270221199. if you’d like to place an order from abroad.