Shipping & Handling Policy

At Silver Heart, we are dedicated to delivering your jewelry safely, securely, and on time. Please take a moment to review our shipping and handling policy to understand how we manage your orders.

Shipping Charges

SILVER HEART Offer FREE SHIPPING all over india.

Delivery Timelines

Once dispatched, your order will typically arrive within:

1–4 business days in metro cities
4–7 business days in other regions of India

Note: Delivery timelines may vary due to factors such as location, public holidays, weather conditions, or unforeseen logistics delays. Multiple items in a single order may be shipped separately.

Order Delays

We strive to meet all estimated timelines. However, if your order is delayed beyond the expected date, please reach out to us at:
📧 support@silverheart.in
📞 +91 9270221199
Our team will promptly assist you.

Order Tracking

Once shipped, you will receive email and SMS notifications with tracking details and courier partner information.
Tracking becomes active within 24 hours of dispatch.

Damaged, Broken, or Missing Products

If your product arrives damaged, defective, or with missing items, an unboxing video without cut or pause and unedited is mandatory for verification.
Once verified, we will resolve the issue.

Return Policy

We Do not Provide any Return. Once order is Placed it cant be canceled.
Tarnishing: Silver jewelry naturally tarnishes over time. Our products are rhodium-plated to slow down this process.

For more details, refer to our Jewelry Care Guide on the website.

Replacement Policy

You may request a replacement in the following cases:

Wrong product delivered
Missing items

Conditions:

Products must be unused, unworn, and in original condition.
Contact us via phone, WhatsApp, email, or social media to raise a replacement request.
Pickup will be arranged within 5–7 business days, followed by QC.
Upon approval, a replacement will be dispatched.

Note: An unboxing video is mandatory for all missing/damaged product claims.

Restocking Notifications

If a product is sold out and you wish to be notified when it’s back:

Our Support Team will coordinate with the Buying Team for availability.
Once restocked and QC-approved, you’ll be notified via email or SMS.
You can also register your interest directly on the product page.

Need Help?

We’re here for you:
📧 support@silverheart.in
📞 +91 9270221199

Thank you for choosing Silver Heart – Where Elegance Meets Trust.