Terms & Conditions – Silver Heart

1. Introduction

Welcome to silverheart.in, the official online platform of Silver Heart, offering fine sterling silver jewellery and related products. By accessing or using this Website, you agree to comply with these Terms & Conditions along with all other policies published on our site.

2. User Account, Password & Security

To access certain features, you may be required to create an account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

You agree to:

• Notify us immediately of any unauthorized access or use.

• Log out securely after each session.

• Accept full responsibility for any activity resulting from your negligence.

Silver Heart shall not be liable for any loss or damage arising from failure to comply with these requirements.

3. Services Offered

Silver Heart provides online sales of jewellery and related items (“Products”). Payment can be made through the available secure methods. Some services or promotions may carry additional terms, which will be displayed on the relevant product pages.

4. Associated Policies

By using our Website, you also agree to the following policies, which form an integral part of these Terms:

• Privacy Policy

• Shipping Policy

• Return & Exchange Policy

• Cancellation Policy

5. Intellectual Property

All content on silverheart.in, including text, images, product designs, graphics, software, and trademarks, is the exclusive property of Silver Heart. Any unauthorized reproduction, distribution, or modification is strictly prohibited without prior written consent.

6. Limited License

You are granted a limited, non-exclusive, non-transferable license to use this Website for personal, non-commercial purposes. Any other use requires prior written approval from Silver Heart.

7. User Conduct

You agree not to:

• Post unlawful, defamatory, obscene, or abusive content.

• Upload material that infringes intellectual property rights.

• Spread viruses, malware, or harmful code.

• Impersonate another individual or misrepresent your identity.

• Engage in spam, fraud, or phishing activities.

• Violate any applicable law or regulation.

Silver Heart reserves the right to suspend accounts or remove content that violates these rules.

8. User Submissions

If you submit reviews, suggestions, or feedback, you grant Silver Heart the unrestricted right to use, edit, reproduce, and publish such content without compensation.

You confirm that your submissions:

• Do not infringe third-party rights.

• Are truthful, accurate, and not harmful.

9. Product Representation

We strive for accuracy in product images and descriptions. However, minor variations may occur due to lighting, screen resolution, or the natural uniqueness of materials. We do not guarantee exact visual matches with your display.

10. Pricing & Modifications

All prices are in INR and subject to change without notice. Silver Heart reserves the right to modify or discontinue products or services at any time.

11. Billing & Payment

You agree to provide accurate billing and contact details. Silver Heart reserves the right to cancel or refuse orders in cases of suspicious activity, inaccurate details, or stock discrepancies.

12. Shipping & Risk of Loss

Once products are handed over to the courier, risk and ownership transfer to the customer. Delivery timelines are estimates and may vary due to unforeseen circumstances.

13. Third-Party Links

Our Website may contain links to external sites. Silver Heart is not responsible for the content or practices of these websites. Accessing them is at your own risk.

14. Third-Party Tools & Services

We may provide access to third-party tools or integrations “as is” without warranties. Use of such tools is entirely at your own discretion.

15. Disclaimer & Limitation of Liability

All products and services are provided on an “as is” and “as available” basis, without any warranties.

Silver Heart shall not be liable for:

• Service interruptions or technical errors.

• Inaccuracies or omissions in content.

• Losses, damages, or delays arising from product use or service access.

In no event shall Silver Heart, its directors, or employees be held liable for indirect or consequential damages.

16. Indemnification

You agree to indemnify and hold harmless Silver Heart, its affiliates, and employees from any claims, liabilities, or damages resulting from your breach of these Terms or misuse of the Website.

17. Termination

Silver Heart may suspend or terminate your account without notice if you violate these Terms. Termination does not affect any obligations incurred prior to the termination date. We may also delete your account data without liability.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect.

20. Contact Information

For queries or concerns, please contact us:

📧 Email: support@silverheart.in
📍 Address: Nashik, Maharashtra, India
📞 Phone: +91 9270221199